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Cookie Policy

Last updated: March 2026

What are cookies?

Cookies are small text files that websites place on your device when you visit. They help the site remember your preferences and understand how you use it. Most websites use cookies, and they are generally harmless.

What cookies we use

Essential cookies

These are necessary for the website to work properly. They handle things like keeping you logged in during a session and protecting forms against cross-site request forgery (CSRF). You cannot disable these without affecting how the site works.

Analytics: Google Analytics 4

We use Google Analytics 4 (measurement ID: G-08P3FWM019) to understand how visitors use our website. This helps us improve our content and make the site easier to navigate. GA4 collects information such as:

  • Which pages you visit and how long you spend on them
  • How you arrived at our site (search engine, social media, direct)
  • Your general location (city level, not your exact address)
  • What device and browser you use

GA4 cookies typically last for up to 2 years. Google processes this data on our behalf and does not use it for its own advertising purposes. You can read Google's privacy policy for more detail.

Marketing: Meta Pixel (Facebook/Instagram)

We use the Meta Pixel (ID: 1541284597379640) to measure the effectiveness of our advertising on Facebook and Instagram. The pixel allows us to:

  • See whether people who view our ads go on to visit our website
  • Show relevant ads to people who have previously visited our site (remarketing)
  • Reach new audiences similar to our existing visitors

Meta Pixel cookies may last up to 90 days. Meta processes this data according to its own privacy policy.

CQC widget

Some pages embed the Care Quality Commission (CQC) inspection rating widget. This widget is loaded from CQC's servers and may set its own cookies. We have no control over these cookies. You can find more information on the CQC website.

How to manage cookies

Most web browsers let you control cookies through their settings. You can usually find these under "Privacy" or "Security" in your browser menu. Here are links for the most common browsers:

Please note that disabling cookies may affect how our website works for you.

Third-party cookies

As described above, Google and Meta may set cookies when you visit our site. These companies have their own privacy policies that govern how they use this data:

Contact us

If you have any questions about our use of cookies, please get in touch: