Dementia care at home
Familiar faces, familiar surroundings, familiar routines. Our trained carers support people living with dementia to stay comfortable and settled at home.
What this means in practice
Care that follows their lead
Dementia changes how someone experiences the world. Small things that used to be automatic, like making a cup of tea, getting dressed or knowing what day it is, can become confusing or frightening. Our carers understand this. They do not rush, they do not correct, and they do not take over. They work alongside the person, following their lead wherever possible.
Every visit starts with what the person can still do, not what they cannot. If someone wants to help fold the laundry, that is part of the visit. If they want to talk about something that happened forty years ago, the carer is there for that conversation. The goal is not to fill a rota slot. It is to make the person feel safe, valued and understood.
Families tell us the consistency is the thing that makes the biggest difference.
What we hear most often
We also keep things consistent. The same small team visits each week. The same carer arrives at roughly the same time. Routines matter when someone is living with dementia, and we protect them carefully.
Is this right for your family
Who this is for
If you are looking after a parent or partner with dementia and you are starting to feel stretched, this is for you. Maybe the mornings are getting harder, or they are not eating properly when you are not there, or you just need to know someone reliable is checking in. You do not have to manage everything on your own.
We work with families at every stage, from early diagnosis where a bit of regular company and routine helps, through to more advanced dementia where someone needs hands-on support throughout the day. If you are not sure what level of care is right, that is completely normal. We will talk it through with you.
2–3
Regular carers per client, not a rotating cast of unfamiliar faces
99%
Visits on time, within 30 minutes of the planned time
What makes us different
How we do it
Training, consistency and communication. These are the things that matter when someone you love has dementia.
Dementia Friends certified
Every carer completes the Alzheimer’s Society Dementia Friends programme before they start. It changes how they think about dementia and how they respond when someone is confused, upset or withdrawn.
Small, consistent teams
Most clients see two or three regular carers, not a rotating cast. For someone with dementia, a stranger at the door can be genuinely distressing. Familiar faces reduce anxiety and build trust.
Introductions before care starts
No carer is ever sent to someone they have not met first. Every new team member visits with an experienced colleague before working alone. No exceptions.
Family app for peace of mind
See visit notes, check when carers arrived, and stay in the loop without having to phone the office. You can see what happened at every visit in real time.
On top of Dementia Friends, we provide specific training during onboarding that covers communication, personal care techniques for people with cognitive changes, and how to handle situations that textbooks do not prepare you for. When a carer is matched to a client with a particular type of dementia, whether that is Alzheimer's, vascular dementia, Lewy body or something rarer, we arrange additional learning so they understand what to expect.
Your questions answered
Common questions about dementia care
Answers to the things families ask us most often.
All of our care staff complete the Alzheimer’s Society Dementia Friends programme as part of their onboarding. Beyond that, we provide ongoing training in communication techniques, behavioural changes, and person-centred approaches specific to different types of dementia. If a client has a particular diagnosis, we tailor additional training to match.
We use small, consistent teams so your family member sees the same faces regularly. We know that unfamiliar people can cause real distress for someone living with dementia, so continuity is built into how we plan rotas. You will be introduced to the team before care starts.
Yes. We can provide waking night support or sleep-in care depending on what is needed. We also work with families to identify patterns and triggers, and we adapt the care plan as things change. If overnight support is something you are considering, we can talk through the options.
Most people with dementia do better in familiar surroundings. Their own home, their own routine, their own things around them. Home care lets your family member stay where they feel most settled, with support that flexes as their needs change. We are honest about what we can and cannot provide, and if residential care ever becomes the better option, we will tell you.
Find this locally
Dementia care near you
We provide dementia care from two branches. Choose your nearest location for local contact details and availability.
Talk to us about dementia care for your family
Whether you need support now or you are planning ahead, we are happy to talk things through. No pressure, no obligation.